PRIVACY POLICY

1. Introduction

CHAY respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

CHAY complies with the General Data Protection Regulation (GDPR).

Company details:
CHAY
Groningenhaven 1-2
3433 PE Nieuwegein
The Netherlands

Chamber of Commerce (KvK): 86181076
Email: info@chaydesigner.com

2. Personal Data We Collect

We may collect the following personal data:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Order history

  • IP address and browser data

3. How We Use Your Data

Your personal data is used for the following purposes:

  • Processing and delivering orders

  • Handling payments and refunds

  • Communicating about orders or customer service requests

  • Improving our website and services

  • Complying with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

  • Your consent (where applicable)

5. Data Sharing with Third Parties

We only share your data with third parties when necessary, including:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

We never sell your personal data to third parties.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law.

7. Cookies

Our website uses cookies to improve functionality and user experience. For more information, please refer to our Cookie Policy.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

You can exercise these rights by contacting us at info@chaydesigner.com.

10. Complaints

If you believe your data is not handled correctly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Changes to This Privacy Policy

CHAY reserves the right to update this Privacy Policy. Any changes will be published on this page.

Last updated: December 2025