Shipping & Returns

Shipping

Processing & delivery time
We aim to deliver your order within 2–3 business days.

Shipping costs

  • Free shipping NL & BE on orders above €50 

  • €7.95 shipping fee on orders up to €50

Delivery
Orders are shipped to the address provided at checkout. Please make sure your address details are correct. If a package cannot be delivered due to incorrect address information, any additional shipping costs may be charged to the customer.

Returns

You can return your order within 14 days after receiving it.

How to register your return

To request a return, email us at: info@chaydesigner.com
Please include:

  • Your order number

  • The items you want to return

  • The reason for return (optional)

Return conditions

Returned items must be:

  • Unused and unwashed

  • In original condition

  • Returned with any original packaging (where reasonably possible)

Return shipping costs

Return shipping costs are at the customer’s expense, unless the item is faulty or incorrect.

Refunds

Once your return has been received and inspected, we will process your refund within 14 days. Refunds are made to the same payment method used for the original purchase.

Return address

CHAY (Returns)
Groningenhaven 1-2
3433 PE Nieuwegein
The Netherlands